TN-Beginners Guide

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The beginner's guide to crm

“Customer Relationship Management” (CRM) can sound intimidating to small and mid-sized businesses. After all, if your company only has a handful of customers, why do you need a dedicated process or system to keep track of them? A few spreadsheets and rules of thumb will do just fine. Right? Wrong!

This ebook covers these topics:

  1. What is CRM?
  2. Which Companies use CRM?
  3. Four Benefits of a CRM
  4. 9 'Must-Have' CRM Features

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